Fitze Pro Subscription

What is Fitze Pro and how does it differ from the basic Fitze subscription?

Fitze Pro is a premium subscription program that takes your Fitze experience to the next level. It offers a range of enhanced benefits and exclusive features that are not available with the basic Fitze subscription. With Fitze Pro, you’ll enjoy access to exclusive rewards, exciting multiple steps challenges, and thrilling weekly, monthly, and annual jackpots that give you even more opportunities to win big.

How can I upgrade to Fitze Pro?

Upgrading to Fitze Pro is quick and easy! Just navigate to your Fitze account settings and look for the “Upgrade to Fitze Pro” option on the Fitze Pro page. Upgrade today and elevate your fitness journey to new heights!

Can I switch to Fitze Pro from the basic Fitze subscription?

Yes, existing members can easily switch to Fitze Pro in their account settings. Upgrade now for enhanced benefits and exclusive rewards.

What is Grace Period?

Grace period refers to the additional 72 hours provided to users after their Fitze Pro subscription expires. During the grace period, users can still access and enjoy the benefits of Fitze Pro. However, please note that certain exclusive features and rewards may be restricted during the grace period. It is recommended to renew your Fitze Pro subscription to fully access all the premium benefits.

What are the pricing options for the Fitze Pro subscription?

Explore our Fitze Pro page on the Fitze site to discover the available packages. Choose the plan that suits your needs and unlock the exclusive perks of Fitze Pro.

Benefits of Pro Subscription

What types of rewards are available to Fitze Pro members?

Fitze Pro members enjoy exclusive rewards from our partner brands, including top brands favored by UAE residents. With Fitze Pro, you can unlock special savings and discounts, allowing you to save more compared to regular users.

How do I unlock and redeem the exclusive offers and discounts?

To unlock and redeem the exclusive offers and discounts, simply visit the rewards section in your Fitze Pro account and follow the provided instructions.

What are Jackpots?

Fitze Jackpots are exciting prize pools within the Fitze app that offer users the opportunity to win big rewards. The Jackpots feature attractive prizes, such as Cars, International Trips, and more. It’s a thrilling way to stay motivated on your fitness journey and be rewarded for your efforts.

Are the rewards applicable to both online and offline stores?

The rewards can be used both online and at select offline stores. Check the terms and conditions of each reward for specific details.

How many Challenges and Jackpots can I join as a Fitze Pro user?

As a Fitze Pro user, there are no limits to the number of Challenges and Jackpots you can join. This gives you ample opportunities to set and achieve fitness goals while aiming for bigger and better rewards and prizes.

Can a Fitze Pro user earn more Fitze coins?

Yes, Fitze Pro users can earn 3 times more coins per day compared to basic users.

Challenges and Jackpots

What is the difference between Challenges and Jackpots?

Fitze Steps Challenges are preset step goals that users can participate in to win exciting rewards. They offer specific, achievable targets to motivate users in their fitness journey. On the other hand, Jackpots are special events where users have the opportunity to walk and win incredible rewards and prizes. These events occur weekly, monthly, and annually, and the winners are chosen through an automated draw on the app’s system. Jackpots offer a chance to win a wide range of prizes, including cash rewards, and even a brand-new car! So, while challenges focus on reaching step goals, jackpots provide thrilling opportunities to win big.

What types of challenges are available for Fitze Pro members?

Fitze Pro members can participate in both basic challenges and exclusive Pro challenges, offering a wide range of fitness goals to choose from.

How do I participate in the weekly, monthly, and annual jackpots?

Browse the ongoing challenges and jackpots within the app, use the assigned Fitze coins to enter, and strive to achieve the step targets to qualify for the lucky draw.

How are Challenge and Jackpot winners determined?

All participants who successfully achieve the step targets in Challenges and Jackpots are automatically entered into a lucky draw. The winners are selected randomly through the app’s backend system, ensuring a fair and unbiased selection process without any human intervention.

Fitze Coins

How are Fitze Coins earned and used?

Fitze Coins are the in-app currency of Fitze. For every 1000 steps you take, you earn 1 Fitze Coin. These coins are automatically accumulated and stored in your in-app wallet. You can use Fitze Coins to unlock exciting rewards and participate in various Challenges and Jackpots within the Fitze app. The more Fitze Coins you earn, the more opportunities you have to enhance your fitness journey and enjoy exclusive benefits.

Is there a daily limit on earning Fitze Coins in the app?

Yes, to encourage a consistent and balanced fitness routine, both basic users and Fitze Pro users have a daily cap on the number of coins they can earn. This ensures that you stay motivated to engage in physical activity regularly while enjoying the rewards and benefits of Fitze.

Account and Subscription Management

How can I cancel my Fitze Pro subscription?

Fitze Pro members can cancel their subscription anytime by visiting their account settings and selecting the “Cancel Fitze Pro subscription” option on the Fitze Pro page.

What happens if my Fitze Pro subscription expires?

If a Fitze Pro subscription expires, the user will no longer have access to exclusive benefits and rewards. However, they can reactivate their subscription at any time.

What happens to the jackpots I am part of once my subscription expires?

Even after your subscription expires, you will still remain a part of the ongoing jackpots and challenges you participated in. You can continue striving to achieve the step targets and aim to win through the lucky draw, regardless of your subscription status. Please note that you will not be able to access Jackpots after the expiry of your subscription and the tickets earned after expiry will be ineligible for raffles.

Can I reactivate my Fitze Pro subscription after it has expired?

Absolutely! You can easily reactivate your Fitze Pro subscription by navigating to your account settings and selecting the “Reactivate Fitze Pro subscription” option on the Fitze Pro page.

Can Fitze auto-renew my subscription?

Yes, Fitze can automatically renew your subscription to ensure uninterrupted access to Fitze Pro and its exclusive benefits, provided that your payment settings are configured accordingly.

Technical Support

Who can I contact for technical assistance or if I encounter any issues with Fitze Pro?

For any technical assistance or if you encounter any issues with Fitze Pro, our customer support team is here to help. You can reach out to them via email at or through the live chat option available in the Fitze app.

Fitze Steps Syncing

Is Fitze a pedometer?

Fitze itself is not a pedometer. It connects to the pedometer/health apps on your phone, such as Health App, Google Fit, Fitbit, etc., to track your steps activity and convert them into Fitze Coins.

Are there any troubleshooting steps I can follow if my steps are not getting read on Fitze?

Certainly! If you’re experiencing issues with step tracking, you can try visiting the Settings – Step Source section to watch the tutorial for the selected step source and complete the syncing process. If the issue persists, please feel free to contact the Fitze support team via email at or through the live chat option available in the Fitze app for further assistance.

I notice a discrepancy in the number of steps shown on Fitze compared to my steps source. What should I do?

Firstly, ensure that Fitze is connected to the correct step source on the app by going to Settings – Step Source. If the issue persists and you’re still not seeing the accurate step count on Fitze, don’t hesitate to reach out to the Fitze support team via email at or through the live chat option available in the Fitze app for further assistance.

How frequently are new features and enhancements added to Fitze Pro?

We are constantly working on adding new features and enhancements to Fitze Pro to provide an even better user experience for our valued members. Stay tuned for regular updates and exciting additions!

How can I provide feedback or suggestions for Fitze Pro improvements?

Your feedback and suggestions are highly appreciated! You can share your thoughts and ideas by sending us an email at, engaging with our support team via live chat, or reaching out to us on social media. We value your input in making Fitze Pro even better.

Data Privacy

Will my data be shared with third parties?

At Fitze, we take the privacy and security of our users’ data very seriously. We have strict measures in place to ensure that your data remains confidential and is not shared with any third party without your explicit consent. For more information on how we handle your data, please refer to our privacy policy, which outlines our commitment to protecting your privacy.