{"id":80621,"date":"2025-05-04T15:50:46","date_gmt":"2025-05-04T15:50:46","guid":{"rendered":"https:\/\/www.fitze.ae\/?page_id=80621"},"modified":"2026-06-15T15:26:12","modified_gmt":"2026-06-15T11:26:12","slug":"help-fitze-steps-tracker-android","status":"publish","type":"page","link":"https:\/\/www.fitze.ae\/web\/help-fitze-steps-tracker-android\/","title":{"rendered":"Help | Fitze Steps Tracker Android"},"content":{"rendered":"\n<p class=\"heading-text\" style=\"font-size:16px\">Allow Access to Fitze<\/p>\n\n\n\n<p class=\"para-text has-small-font-size\">When you select&nbsp;<strong>Fitze Steps Tracker<\/strong>&nbsp;as your Step Source, a pop-up requesting access to following permissions appears \u2013<\/p>\n\n\n\n<ol class=\"para-text has-small-font-size\"><li>Physical activity permissions<\/li><li>Disable Battery optimisation<\/li><\/ol>\n\n\n\n<p class=\"has-small-font-size\"><\/p>\n\n\n\n<p class=\"para-text has-small-font-size\">Please ensure you&nbsp;<strong>Allow access<\/strong>&nbsp;to Fitze, as shown in the screen below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"473\" height=\"1024\" src=\"https:\/\/www.fitze.ae\/web\/wp-content\/uploads\/2025\/05\/help-fitze-steps-tracker-android-473x1024.gif\" alt=\"\" class=\"wp-image-80695\" srcset=\"https:\/\/www.fitze.ae\/web\/wp-content\/uploads\/2025\/05\/help-fitze-steps-tracker-android-473x1024.gif 473w, https:\/\/www.fitze.ae\/web\/wp-content\/uploads\/2025\/05\/help-fitze-steps-tracker-android-139x300.gif 139w, https:\/\/www.fitze.ae\/web\/wp-content\/uploads\/2025\/05\/help-fitze-steps-tracker-android-768x1663.gif 768w, https:\/\/www.fitze.ae\/web\/wp-content\/uploads\/2025\/05\/help-fitze-steps-tracker-android-709x1536.gif 709w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" id=\"block-4de965fd-fcf6-49f6-a23e-8613e94c0daa\"\/>\n\n\n\n<p class=\"heading-text\" id=\"block-4a287540-a602-47e2-b719-1fea06ad4107\" style=\"font-size:16px\">Troubleshoot<\/p>\n\n\n\n<p class=\"para-text has-small-font-size\">You may be seeing a banner on the home page that says \u2018Steps not syncing?\u2019 Tap on <strong>Retry<\/strong>.<\/p>\n\n\n\n<p class=\"para-text has-small-font-size\">You will be taken requested to allow Fitze permissions to the following &#8211;<\/p>\n\n\n\n<ol class=\"para-text has-small-font-size\"><li>Physical activity permissions<\/li><li>Disable Battery optimisation<\/li><\/ol>\n\n\n\n<p class=\"has-small-font-size\"><\/p>\n\n\n\n<p class=\"para-text has-small-font-size\">Once all permissions have been provided, your steps will start syncing.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<p class=\"heading-text\" style=\"font-size:16px\">Connected successfully!<\/p>\n\n\n\n<p class=\"para-text has-small-font-size\">Once all the permissions have been granted, you&#8217;re all set! Your steps should start syncing immediately.<\/p>\n\n\n\n<p class=\"para-text has-small-font-size\">If you are still not able to sync your steps, kindly contact support via <mark onclick=\"handleWebViewLinks('openLiveChat', 'https:\/\/www.fitze.ae\/web')\" style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">chat<\/mark>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Allow Access to Fitze When you select&nbsp;Fitze Steps Tracker&nbsp;as your Step Source, a pop-up requesting access to following permissions appears \u2013 Physical activity permissions Disable Battery optimisation Please ensure you&nbsp;Allow access&nbsp;to Fitze, as shown in the screen below. Troubleshoot You may be seeing a banner on the home page that says \u2018Steps not syncing?\u2019 Tap [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fitze-help.php","meta":{"inline_featured_image":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help | Fitze Steps Tracker Android | Fitze<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fitze.ae\/web\/help-fitze-steps-tracker-android\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help | Fitze Steps Tracker Android | Fitze\" \/>\n<meta property=\"og:description\" content=\"Allow Access to Fitze When you select&nbsp;Fitze Steps Tracker&nbsp;as your Step Source, a pop-up requesting access to following permissions appears \u2013 Physical activity permissions Disable Battery optimisation Please ensure you&nbsp;Allow access&nbsp;to Fitze, as shown in the screen below. 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