faqs
Last updated: May 14, 2026
Last updated: May 14, 2026
What is the fitze Ring?
The fitze Ring is a smart wearable that tracks key body signals like sleep, activity, stress, heart rate, and more. It connects to the fitze app to help you understand your body better and stay consistent with your routine.
How is the fitze Ring different from other smart rings?
Most smart rings stop at tracking. The fitze Ring goes further by turning your movement into real-world outcomes.
Sync your Ring with the fitze app to turn your steps into real rewards. Join Streaks to stay consistent and earn real payouts, and participate in Challenges for the chance to unlock high-value rewards.
Why choose a Ring over a smartwatch?
The Ring offers a more subtle, lightweight, and continuous way to track your body without distractions. It focuses on long-term consistency and comfort, making it ideal for all-day and overnight wear.
Is the fitze Ring a medical device?
No. The Ring is designed for general wellness insights and trend tracking. It is not intended to match the precision of clinical or medical-grade equipment.
Do I need the Ring to use fitze?
No. The Ring is optional. You can use fitze with your phone or other connected devices.
What comes in the box when I purchase the Ring?
Your purchase includes:
What does the fitze Ring track?
The Ring tracks:
What is the fitze Score?
The fitze Score is your daily snapshot of how your body is doing overall.
It combines your sleep, activity, and stress balance into a single score to help you quickly understand whether your body is ready to perform or needs recovery.
A higher score means your body is well-rested and balanced. A lower score suggests you may need to slow down and prioritise rest.
What does mean Sleep score mean?
Sleep shows how well your body recovered overnight.
It looks at:
Deep sleep supports physical recovery, while REM sleep helps with mental recovery.
A good sleep score means your body had enough time in the right stages to recover properly.
What does the Activity score mean?
Activity score reflects how much you moved and how much effort your body put in during the day.
It considers:
This helps you understand whether you’ve done enough to stay active; or if you’ve pushed your body harder than usual.
What is Stress Balance?
Stress Balance shows how well your body is handling and recovering from stress.
It looks at signals like:
A higher score means your body is recovering well and staying balanced.
A lower score suggests your body may be under strain and could benefit from rest, sleep, or lighter activity.
What is Heart Rate Variability (HRV)?
HRV measures the variation in time between each heartbeat.
It is one of the strongest indicators of recovery and stress:
Tracking HRV over time helps you understand how your body is coping with daily demands.
What does Heart Rate tell me?
Your heart rate shows how your body responds throughout the day.
It helps you understand:
A lower resting heart rate often indicates better recovery and fitness, while higher fluctuations can reflect exertion or stress.
What is Blood Oxygen?
Blood oxygen indicates how effectively oxygen is being delivered throughout your body.
It reflects:
Stable levels generally indicate normal function, while noticeable drops may signal changes in your body’s condition.
What is Skin Temperature?
Skin temperature tracks how your body temperature changes compared to your normal baseline.
It helps identify:
Small variations are normal, but consistent changes from your baseline may indicate that your body is under strain or adapting to something.
How does the Ring measure body signals?
The Ring uses built-in sensors to continuously capture physiological signals from your finger and convert them into insights through the fitze app.
Does the ring track workouts automatically?
No. The Ring focuses on overall daily activity. Step goals and performance are managed through the fitze app.
How accurate is the data?
The Ring is designed to provide reliable trends and insights over time. It is best used to understand patterns rather than precise medical measurements.
Do I need to keep the app open?
No. The Ring tracks automatically. You only need to open the app to sync and view your data.
How many days can I go without syncing?
You can sync data for up to 7 days. However, it is recommended to sync at least once every 24 hours to ensure accuracy and avoid data gaps or Streaks / any time based activity – you may fail
Does the Ring work without internet?
Yes. The Ring continues to track your activity offline. However, you will need to open the fitze app and connect to the internet to sync and view your data.
What is the Ring made of?
The Ring features a titanium outer shell with a smooth resin inner lining designed for comfortable everyday wear. The finish and construction are built to withstand daily wear while remaining lightweight and unobtrusive.
Does the Ring require a calibration period?
Yes. The Ring typically takes a few days of consistent wear to understand your baseline patterns for sleep, activity, and recovery. During this time, insights may gradually become more accurate and personalised.
Does the Ring support notifications or alerts?
No. The Ring is designed to be distraction-free and does not provide notifications or vibrations. All insights are available within the fitze app.
How do I set up the Ring?
Getting started is simple:
The app will guide you through the entire setup process.
What are the device compatibility requirements?
To use the Ring, you’ll need a compatible smartphone with Bluetooth enabled:
For the best experience, ensure your fitze app is updated to the latest available software version.
Does the Ring work with other health apps or devices?
The Ring integrates with the fitze app to provide a unified experience. Compatibility with external health platforms may vary and can be updated over time.
Do I need a subscription to use the Ring?
No. Your Ring data is always accessible through the fitze app, with no subscription or additional charges required.
Your purchase also includes a complimentary 1-year fitze PRO subscription, which is activated when you pair your Ring with the fitze app. This gives you access to:
If you’re already a PRO user, you’ll receive an additional 15 Streaks added to your plan.
Will I need a subscription after the complimentary PRO period ends?
No subscription is required to continue accessing your Ring data. However, fitze PRO features such as Streaks, expanded Challenge access, and enhanced rewards are available through a paid subscription once the complimentary period ends.
What is the fitze Score?
The fitze Score is a combined score based on your activity, sleep, and stress, giving you a simple view of your overall condition.
How should I use my scores?
Use your scores as guidance:
Are these scores medical indicators?
No. All scores are indicative and meant for general awareness only.
What is the battery life of the Ring?
The Ring lasts approximately 4 to 6 days on a full charge, depending on the size of your Ring and activity levels.
How long does it take to fully charge?
A full charge typically takes 2 hours.
Does charging overnight damage the Ring?
No. The Ring is designed with safeguards to manage charging safely. However, for optimal battery health, it is recommended to avoid unnecessary prolonged charging once fully charged.
How do I place the Ring on the charger?
Place the Ring on the charging dock and align the sensors with the silver connectors. Ensure it sits securely for efficient charging.
Can I wear the Ring every day?
Yes. The Ring is designed for continuous daily wear, including sleep.
Is it safe to wear during workouts?
Yes. The Ring is suitable for everyday activity, including workouts. Contact with rough or hard surfaces may cause minor scratches.
Can I wear the Ring in water?
The Ring is water-resistant up to 5ATM. It is safe for:
It is not recommended for:
Can I wear it in sauna, steam, or extreme heat?
It is not recommended to leave the ring in a car, especially during summer months. Prolonged exposure to high temperatures can damage the battery and internal components.
Is the Ring resistant to sweat, sand, and outdoor conditions?
Yes. The Ring is designed for everyday environments, including workouts and outdoor use. However, prolonged exposure to harsh conditions such as sand buildup or extreme environments should be avoided to maintain performance.
How do I choose the right ring size?
You can:
What is the sizing kit?
The sizing kit includes sample sizes to help you find the most comfortable and accurate fit before your Ring is shipped.
Do I need to wear the sizing kit?
Yes. For best results, wear the sizer for at least 24 hours to ensure comfort across daily conditions.
What is the best fit?
The Ring should feel snug but comfortable. A good test is to make a fist. The Ring should stay secure without causing discomfort.
Which finger should I wear the Ring on?
You can wear the Ring on any finger. For optimal comfort and performance, it is best worn on the index finger of your non-dominant hand.
The sensors should face the inner side of your finger for optimal accuracy.
Do sizes match other smart rings?
Not always. Ring sizing may differ across brands, so it is recommended to use the fitze sizing kit for accuracy.
What sizes are available?
The Ring is available in standard whole sizes. Exact availability is listed on the product page.
Can children use the Ring?
The Ring is designed for adult use. Accuracy and fit may not be suitable for children.
I just placed my ring order, what happens next?
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or message.
How do I submit my size after receiving the kit?
You can submit your size through:
Can I change my size or colour after placing an order?
Changes may be possible only before the order is processed. Once shipped, changes are not allowed. Please contact us at support@fitze.ae
Can I update my delivery address after placing an order?
Address changes may be possible before the order is processed. Once shipped, changes are not guaranteed.
What colours are available?
The Ring is available in multiple finishes:
Availability may vary. Please check the product page for current options.
Is Cash on Delivery available?
All orders are currently prepaid. For added flexibility, you can choose to pay in full or split your payments through our Buy Now, Pay Later partners.
Can I return my Ring?
No. All purchases are final and not eligible for refunds.
Can I exchange my Ring if the size doesn’t fit?
Yes. One complimentary size exchange is allowed within 7 to 10 days, provided the Ring is unused and undamaged.
Can I exchange my Ring more than once?
Only one complimentary size exchange is allowed per order.
Can I return the Ring without original packaging?
Returns or exchanges may require the original packaging. Please refer to the exchange policy for details.
Will I have to pay for return shipping?
No. Your first size exchange is complimentary, including return shipping.
Is the Ring covered under warranty?
Yes. The Ring includes a limited 1 year warranty covering manufacturing defects. For detailed T&Cs head to www.fitze.ae/t&cs
What happens if my Ring is replaced?
If your Ring is replaced, your new device will continue under the original warranty period.
Can I cancel my order?
Orders may be cancelled before processing. Once shipped, cancellation is not possible.
Is the Ring safe to wear long-term?
Yes. The Ring is designed for continuous wear.
Does long-term wear affect the skin?
The Ring is designed with skin-safe materials. However, sensitivity may vary by individual.
Is the Ring EMF-safe?
The Ring operates within standard consumer electronics safety limits.
Can I share the Ring with someone else?
The Ring is designed for individual use. Sharing it with others is not recommended, as it may affect data accuracy and hygiene.
Can I wear the Ring with medical devices?
If you use a medical device such as a pacemaker, consult your doctor before use.
Is it safe to wear on tattooed fingers?
Yes, but sensor accuracy may vary depending on the tattoo.
What should I do if the Ring gets stuck?
Use soap or oil to gently remove it. Avoid forcing the Ring.
How should I dispose of the Ring?
Dispose of the Ring as electronic waste in accordance with local regulations.
What data does the Ring collect?
The Ring collects activity and wellness-related data such as steps, sleep, heart rate, and stress signals.
How is my data used?
Your data is used to:
Is my data secure?
Yes. Data is handled securely in accordance with applicable regulations.
Can I delete my data?
Yes. You can request deletion of your data in accordance with the Privacy Policy.