Overview

Fitze Streaks are daily step-based challenges where eligible users commit to walking every day over a defined period to earn a share of a pre-funded reward pool. By joining a Streak, users agree to abide by these Terms & Conditions.

Eligibility

  • Streaks are available only to residents of the United Arab Emirates (UAE) with a valid UAE mobile number.
  • Users must have available Streaks in an active Fitze PRO subscription or a valid Streaks Package to join a Streak.
  • Users must be physically capable of participating in walking challenges.
  • By participating, users confirm they are at least 18 years of age or have parental consent if under 18.

Joining and Participation

  • Each Streak has a defined duration, step goal logic, and reward pool.
  • Users can join a Streak from the app during the enrollment period.
  • Some Streaks may have participant caps (first-come, first-served).
  • Once joined, a Streak credit will be deducted from the user’s PRO plan or Streaks Package.

Step Tracking & Verification

  • Users must sync their steps daily using a supported fitness tracker.
  • The Streak day runs from 12:00 AM to 11:59 PM, UAE time zone.
  • Fitze is not responsible for inaccurate or missed tracking due to third-party sync issues, device malfunctions, or user error.

Step Targets & Day Types

  • Each week includes a pre-set number of Active Days, Beast Days, and Rest Days.
  • Step targets are personalized based on the user’s 30-day history and vary by individual.
  • Rest Days are applied only when a user fails to meet their goal. Once Rest Days are exhausted, missing a step target results in elimination.

Elimination

  • A user will be eliminated from the Streak if:
    • They miss an Active or Beast Day without a Rest Day to cover it.
    • Their steps are not synced for 7 consecutive days.
  • Eliminated users cannot rejoin the same Streak and will forfeit any rewards.

Warm-Up Week

  • Some Streaks may include a Warm-Up Week with no eliminations.
  • Users may join any day during the Warm-Up Week.
  • The actual challenge with eliminations and prize tracking begins on the scheduled start date.

Rewards

  • The reward pool is 100% funded by Fitze or its brand/corporate partners.
  • All users who complete the full Streak will share the reward pool equally.
  • Users must sync with a valid payout partner to receive their rewards.
  • Users who do not sync a payout method before the payout date may forfeit their prize.
  • Payouts are typically processed within 5 working days of Streak completion.

Payout Partners

  • Payouts will be made only via available payout partners displayed in the app.
  • Users are responsible for creating valid accounts with these partners.
  • Fitze is not responsible for delays or issues on the payout partner’s side.
  • Payout partners are independent entities; Fitze does not guarantee the performance or timelines of external providers.

Payouts and Wallet Integration

  1. Official Payout Partner:
    • All monetary rewards for successful Streak completions will be processed exclusively through Careem Pay, Fitze’s official payout partner for Streaks.
  2. Eligibility:
    • Users must have an active Careem Pay wallet and must add the same number for payouts on Fitze.
    • Users who have not added their Careem number on Fitze before the respective Streak payout date will automatically forfeit their payout.
  3. Reward Processing:
    • Once a Streak is successfully completed and verified, the corresponding reward amount will be credited to the user’s Careem Pay wallet within 7–10 working days from the payout date.
    • Fitze will initiate the payout to the finisher’s Careem wallet based on the phone number added by the user and confirmed through the Fitze app.
  4. Responsibility & Liability:
    • Fitze’s responsibility is limited to initiating the reward transfer to Careem.
    • Any delays, wallet restrictions, KYC issues, or technical failures on the Careem platform are governed by Careem’s terms and are outside Fitze’s control.
    • Users are advised to ensure that their Careem Pay wallet is fully functional, verified, and eligible to receive payments.
  5. Disputes & Failed Transactions:
    • In the event of a failed or delayed transaction, users should first verify their wallet status in the Careem app.
    • If the payout remains uncredited after 10 working days, the user may contact team@fitze.ae, and Fitze will coordinate with Careem to resolve the issue where possible.
    • Any payment related dispute concerning Careem, must be raised within 6 days from the date the dispute arises.
    • Fitze will not be liable for any lost, blocked, or expired wallet accounts.

Fair Use & Conduct

  • Fitze reserves the right to eliminate users for suspicious activity, including but not limited to:
    • Use of bots or step spoofing apps
    • Manipulation of devices to artificially inflate step counts
    • Sharing accounts or data
  • Violations may result in forfeiture of streak credits, rewards, and/or account suspension.

Refunds & Cancellations

  • Fitze PRO subscriptions and Streaks Packages are non-refundable under any circumstances once purchased.
  • Once a Streak is joined, the credit is consumed and cannot be refunded.
  • No refunds or extensions will be granted for elimination, missed syncs, or failure to complete the challenge.

Disputes & Support

  • All disputes must be raised via the in-app support chat or emailed to team@fitze.ae within 5 days of the challenge end date.
  • Fitze’s decision will be final in all matters related to eligibility, elimination, and rewards.

Medical Disclaimer & Liability

  • Participants must ensure they are medically fit to participate. By joining, users confirm they are participating voluntarily and at their own risk.
  • In the unfortunate event of injury, illness, or death, Fitze will not be held responsible.
  • Fitze shall not be liable for any indirect, incidental, or consequential damages arising from participation in any Streak.

Amendments

Fitze reserves the right to modify these Terms & Conditions at any time. Users will be notified of significant changes via in-app notification or email.

Acceptance

By joining a Streak, you acknowledge and agree to these Terms & Conditions.